If a physical item that you’ve bought on Scan And Make Shop does not arrive or is damaged, we will reimburse you for the full amount of the item plus postage and packaging costs. Should there be damages, we will consider your documentation and decide upon the refund accordingly. Any visible damage to the object should be reported within 3 days from receiving the order.
Files bought on our Web Shop are not refundable. Nonetheless, we take on the responsibility of carrying out necessary actions for you to have a compatible file for your requested service (ie. your model of 3D printer or your Laser cutter) . This service will be provided for free.
Any refund request for the orders made through our Scan And Make Marketplace will be reviewed by our staff. All our Makers are asked to use only recorded delivery (tracked) postage methods, as the tracking information counts as proof of delivery. In case the User does not receive an item, and the Maker has not provided the tracking information, a refund will be issued to the User. If an item is lost or damaged during delivery, we will refund the User, and the Maker will have to request a refund to the interested courier/mail provider. If an item that has been delivered is not as described, we will review the project request and all the details provided by Maker and User. If the item is a different size (5%), or Material and there is no reasonable proof of the Maker communicating this to the User, we will refund the User. If an item is not up to the User´s expectations, bear in mind that, in some cases, the technological services offered through the Scan & Make marketplace still have several limitations. For this reason we will consider any refund request, case by case. It's best practice to discuss all this with the auction winning maker in order to avoid future disappointment.
You are entitled to a refund:
You are not entitled to a refund:
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